To be or not to be? That is the question! And Help!! Air Conditioning has the answers.
Everyone in the world has their own ideal customer service experience. But for fields such as HVAC repair or maintenance, many homeowners are not exactly sure what they are allowed to expect. Naturally, when you hire service personnel, you want a person you can feel good about inviting into your home and tinkering around with your expensive equipment. This is a natural desire. After all, this person will be around your children and pets, and you have entrusted this person with finding a solution to your air conditioning or heating problem! To give you an idea about what you should anticipate during your next HVAC maintenance or repair visit, we’ve broken down what an ideal service should look like.
To Be: What to Expect with a Help!! HVAC Technician
Let’s start with the positives! After all, aren’t you a little curious as to how Help!! technicians are trained regarding customer etiquette? You won’t be disappointed! Customer service is our top priority, so we expect a lot out of our technicians. You already know that we have some of the most highly trained HVAC techs in the industry, so this blog will focus on some of the courtesies we instill in all of our staff.
- Behave Like a Guest. All Help!! technicians are trained and expected to behave like a guest in our customer’s home. We understand that this is your property and the place that you should feel most secure. Please let us know if there is anything you require from us to make the experience more comfortable and enjoyable.
- Be Kind and Trustworthy. You can pack a lot into one little word. Kindness isn’t just saying “Please” and “Thank You.” (Although, of course, our techs are well versed in the art of formalities. Kindness, to us, envelops all the good qualities, such as being polite and honest. You trust us to make a knowledgeable, honest evaluation of the condition of your HVAC system, and our technicians take that responsibility very seriously!
- Be Clear, Concise, and Understandable. To someone who is not an HVAC system expert, some of the jargon may seem overwhelming. Our technicians know how to phrase each problem is easy-to-understand language that clearly outlines the issue and (most importantly) the solution!
Above all else, your Help!! experience should be memorable. We want you to be so happy with your air conditioning repair or maintenance job that you leap on over to Google and leave us a rave review. (Here’s hoping!)
Not to Be: Things Your HVAC Tech Should Never Do
T’was not to be! If you encounter an HVAC technician or company exhibiting any of the following behaviors, cut ties and come on over to Help!! to schedule an appointment.
- Not to Be: Rude. Yes, obviously your HVAC repair person should not be rude. But this rule comes with a lot of extra sub-categories. While explaining the HVAC situation or damage, your HVAC repair person needs to be good at explaining air conditioning and heating technology and must be patient with all of the customer’s questions. It’s natural for a customer to have a lot of questions about such an integral part of their home, which is why the team at Help!! will patiently answer every single one of your questions.
- Not to Be: Vague. When it comes to pricing, your HVAC technician needs to be direct and honest, which is why Help!! uses Straight Forward Pricing.
- Not to Be: We see a lot of this in the industry. We are called to visit a home and they tell us that we are the second person who has tried to fix their system. Upon further investigation, the person who first tried to fix the heater or air conditioner did not have proper screening and regular training! We give our team constant training opportunities, so they stay up to date on all of the latest innovations in the industry.
Overall, your experience should never make you feel nervous, uncomfortable, or unsure of the decision you’ve made to hire a company! If you ever feel concerned about the person you’ve hired, give us a call! We will take care of your problem quickly, efficiently, and with the highest level of care.
Call Help!! Air Conditioning to Schedule Your Appointment!
At Help!!, we are dedicated to giving you the best possible service and best possible results! If you are in need of heater repair or heater maintenance this winter, give Help!! a call and we will get your house back to normal in no time! Give us a call at 504-733-5888 or visit HelpServiceCo.com!
